SHIPPING & RETURNS

• SHIPPING USA AND CANADA:
  - Free ground shipping on all domestic orders.*
  - We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our Los Angeles warehouse (excluding holidays.)*
  - Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day; carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays- incurred by e.g.: weather, holidays etc. will not result in a refund of express shipping cost.*
  - Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
  - All JMM packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.

  INTERNATIONAL SHIPPING:
  - Free ground shipping on all international orders.
  - We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our Los Angeles warehouse (excluding holidays.)*
  - Orders will be shipped pending item availability and order volume. Pre-ordered items will ship once they arrive, please visit the item’s product page for the intended ship date.
  - Upon arrival to the destination country, orders may be subject to duties and taxes billed by the destination country's customs department. The recipient must bear all or any additional charges for customs clearance.
  JMM is not responsible and has no control over additional charges or delays due to custom clearance and cannot predict what they may be.*
  - All JMM packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.
  - Unfortunately, we do not offer any returns or exchanges on international orders (we do not accept returns from outside of USA). Please keep this in mind before placing your order.
  - If you have any questions or need more information prior to purchase please contact us at shop@jacquesmariemage.com

• RETURNS:
  - Items eligible for return must be shipped within 7 calendar days after delivery. Delivery outside this window will be ineligible. Email us at shop@jacquesmariemage.com to request a free shipping label.
  - Returns must be unworn and in their original condition and packaging.
  - Please thoroughly seal your return in the original box with your order in-voice. If you decide to use another box, make sure it is well padded to prevent damage during transit.
  - We process all returns within 3-5 business days. You will receive an email when your refund has been issued.
  - Unfortunately, all International sales are Final (we do not accept returns from outside of USA).
  
  *Due to Covid-19 Coronavirus orders and returns may take a longer time than expected. We are now offering complimentary 2-day shipping to the USA and Canada. Please don’t hesitate to reach out with any questions or con-cerns to shop@jacquesmariemage.com

• When should I expect my refund?
  Returns will be handled within 3-5 business days. Once your return has been processed you will receive a separate email issuing your refund. Your refund will be issued to your original form of payment. Please allow 7-10 days for your bank to post the refund to your account.

  Can I exchange my order?
  Unshipped orders are eligible for exchange up to 60 days from original purchase date. To exchange a shipped order, the original item must be re-turned (following the return procedure) and a new order must be placed. Please contact us at shop@jacquesmariemage.com with any questions.

• Why wasn’t my return accepted?
  We are only able to accept returns in new, unworn condition. Including being free of scratches and other damages. We are unable to accept any returns with alterations and modifications. We are also unable to process returns made outside of the 7-day return window. Please contact us at shop@jacquesmariemage.com with any questions.

  I have another question, could I get some assistance?
  Absolutely! We are available 9am-6pm Monday-Friday by email at shop@jacquesmariemage.com.