SHIPPING & RETURNS

• DOMESTIC SHIPPING (U.S.A):
  - Free shipping on domestic orders via USPS (up to 5 business days)
  - Express 2 days or overnight shipping available; carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays - incurred by e.g.: weather, holidays, etc. will not result in a refund of express shipping cost.
  - Our warehouse ships from Monday through Friday (except holiday days). Orders received before 3pm (PST) will be fulfilled the same day. Orders received after 3pm (PST) or on week-ends will be fulfilled the next working day. 
  - Special requests can be emailed to shop@jacquesmariemage.com

  INTERNATIONAL SHIPPING (CANADA):
  - $35 shipping fees applied to all international shipments (3 to 5 business days); carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays incurred by e.g.: weather, holidays, customs, etc. will not result in a refund of express shipping cost.
  - Jacques Marie Mage is not responsible for VAT and import fees.
  - Our warehouse ships from Monday through Friday (except holiday days). Orders received before 3pm (PST) will be fulfilled the same day. Orders received after 3pm (PST) or on week-ends will be fulfilled the next working day. 
  - Special requests can be emailed to shop@jacquesmariemage.com
  

• RETURNS:
  - Item must be returned in original condition, unworn, with original packaging and invoice.
  - Thoroughly seal back your return in the original box. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit. Email us shop@jacquesmariemage.com and we will send you a free return label. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit.
  - Returns have to be shipped within 7 calendar days after delivery or won't be eligible for a refund
  - Returns will be handled within 3 working days after delivery to our warehouse. We will issue a refund to your credit card of any new item that you return within the return window.

• Where does Jacques Marie Mage ships from and to?
  Our warehouse ships from Los Angeles, CA. At the moment, we ship to the US and Canada only.

  How much will the shipping cost?
  We offer free shipping on domestic orders via USPS (up to 5 business days). Express 2 days or overnight shipping costs available at the checkout; carrier chosen at the discretion of Jacques Marie Mage. Shipping fees to Canada is $35 flat; Jacques Marie Mage is not responsible for VAT and import fees.

  When will my order be processed?
  Our warehouse ships from Monday through Friday (except holiday days). Orders received before 3pm (PST) will be fulfilled the same day. Orders received after 3pm (PST) or on week-ends will be fulfilled the next working day. 

  When will I receive my order?
  Orders from U.S. and Canada will be delivered up to 5 business days after the shipping date. Express 2 days or overnight shipping are available; carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays - incurred by e.g.: weather, holidays, customs, etc. - will not result in a refund of express shipping cost.

  Can I get my order expedited?
  Express 2 days or overnight shipping are available; carrier chosen at the discretion of Jacques Marie Mage. Unexpected and uncontrollable delays - incurred by e.g.: weather, holidays, customs, etc. - will not result in a refund of express shipping cost.

• What is your return policy?
  Returns must be shipped within 7 calendar days after delivery or won't be eligible for a refund. Item must be returned in original condition, unworn, free of scratches, with original packaging and invoice. Thoroughly seal back your return in the original box. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit. Email us shop@jacquesmariemage.com and we will send you a free return label. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit.

  When will I get my money back?
  Returns will be handled within 3 working days after delivery to our warehouse. We will issue a refund to your credit card of any new item that you return within the return window. Please note that your refund may not be reflected on your account immediately and it might take your bank up to 10 business days to process it.

  Can I exchange my order?
  Yes, please email shop@jacquesmariemage.com to request an exchange within 7 calendar days after delivery. The return of the original frame must be shipped within 7 calendar days after delivery or won't be eligible for an exchange. Item must be returned in original condition, unworn, free of scratches, with original packaging and invoice. Thoroughly seal back your return in the original box. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit. Email us shop@jacquesmariemage.com and we will send you a free return label. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit.

  How do I get my frame adjusted?
  Please visit our official J.M.M. select retailers on our website www.jacquesmariemage.com to find the store closest to you. If you are not close to a J.M.M. authorized retailer, most optical shops will make minor adjustments for free or a small fee. 

  I have another question, could I get some assistance?
  Absolutely! We are available Monday through Friday from 10am to 6pm by email on shop@jacquesmariemage.com