Jacques Marie Mage places great emphasis on ensuring that each of our products strictly adheres to our quality standards and has passed all necessary technical and aesthetic checks.
Our warranty guarantees that should any part of your frame or other collectible be found defective in either material or manufacture, it will be repaired or replaced at no cost within one year of the delivery date. If you reside in the EU, our warranty is honored for two years from the date of delivery, but this does not preclude applicable law. It is important to note that this warranty does not cover purchases made through unauthorized retailers or third-party sellers.
If your product is declared defective by our team and meets our one-year warranty criteria from the delivery date, we offer the following solutions to the customer or gift recipient, as applicable:
1. JMM may send you the same product subject to availability; or, JMM may propose an exchange for another item of equivalent or higher value, in which case the initial price will be deducted, and, if applicable, you will be required to pay only the difference. OR 2. If the product is deemed defective within the original return window and guidelines, JMM will offer a refund back to the original form of payment captured in our system. We require the original receipt for ALL products where the customer is requesting a replacement or repair.
Please note that we require the original receipt for ALL products where the customer is requesting a replacement or repair. Additionally, our warranty does not cover scratched lenses due to normal wear and tear or damage caused by mishandling, accidents, or unauthorized repair or alteration. It is important to understand that items damaged due to wear and tear are not considered defective.
For consumers who are covered by consumer protection laws or regulations in the country of purchase, or if different, their country of residence, the benefits conferred by our warranty are in addition to any and all rights and remedies conveyed by such consumer protection laws and regulations and our warranty does not exclude or otherwise limit any of the rights and remedies conveyed by such laws and regulations.
At Jacques Marie Mage, we hold our frames in the highest regard, understanding their significance as limited-edition luxury collectibles. Please take note of our repair services policy:
Limited Replacement Parts: Due to the exclusive nature of our frames, we have a finite supply of replacement parts per frame. While we cannot guarantee exact matches, we are committed to preserving the original design essence. We will do our utmost to offer an equivalent part for your repair.
Initiating a Repair: If the frame was directly purchased from JMM, kindly email shop@jacquesmariemage.com to begin your repair request. If the product was acquired from one of our esteemed retail or optical partners, please reach out to them directly to commence the repair process.
Warranty Repairs: For all warranty repairs, we will require an original purchase receipt for validation.
Out-of-Warranty Repairs: Subject to parts availability, we may accept out-of-warranty repairs for a nominal fee. Repair costs will be contingent on the item and the nature of the required repair. Prior to proceeding, our team will provide a detailed estimate for your consideration.
Invoicing and Turnaround Time: Should you choose to move forward, you will be invoiced for the quoted amount. Additionally, an estimated turnaround time for your repair will be provided.