Orders are dispatched from our Los Angeles atelier Monday through Friday, typically within 24 to 48 hours of purchase, holidays excepted. Each order ships subject to availability and order volume.

For overnight delivery, orders must be placed by 11 am PST to be dispatched the same day; those received thereafter ship the following business day. The carrier is selected at the discretion of Jacques Marie Mage.

Pre-ordered pieces ship upon arrival. The anticipated date is noted on each product page. Delays arising from circumstances beyond our control — weather and holiday periods among them— may affect delivery and do not constitute grounds for a refund of express shipping.

Every order requires an adult signature upon receipt. Once a package has been delivered to the address provided, responsibility passes to the recipient; we are unable to account for parcels lost or stolen thereafter. We kindly ask that orders be directed to a secure location.

We accept returns and exchanges initiated within 7 calendar days of receipt.
To begin, write to us at shop@jacquesmariemage.com.